Case Study
Adding Intelligence to Data Delivers Smart Tools for Brand Managers
A large, multi-brand marketer realized it was quickly becoming overwhelmed with data, without any benefits. When the client could not reconcile traditional research with behavioral data, they created a large database; but it didn't really add to their marketing intelligence because Brand managers had no clue who the opt-ins were and what their customer value was. Ansira was named CRM engagement agency with the task of developing a customer strategy that would benefit all brands - as well as the portfolio - by driving more profitable 1:1 relationships and thus providing a significant competitive advantage. As part of reaching this objective, Ansira also needed to evaluate the growing number of data-related vendors and help bridge the internal Research, Brand and CRM groups. To turn the client's data overload into powerful marketing intelligence, Ansira:
- Created a consistent, cross-brand consumer profiling/registration platform
- Fused traditional segmentation data with opt-in databases to assign each name with a "value" score and associate the individual with the appropriate motivational/lifestyle segment
- Added household data and predictive models to help Brand managers decide which U.S households to market to and how to most effectively communicate on a 1:1 basis
Our client is now capitalizing on newly created customer intelligence to develop annual brand plans. Business results will be tracked and models continuously sharpened. Brand managers have the benefit of the following to decide with whom and how to invest 1:1 marketing dollars:
- Optimize results using tactics that generate high-value registrants
- Immediately "score" new registrants and initiate meaningful messaging
- Deliver dynamic, user-defined content across multiple media
- Determine likelihood of a known individual to switch brands
- Determine likelihood to purchase from a specific retailer
- Determine likelihood to engage in a specific media type
- Identify lead brand for dual-brand households
